Exercise Software by VHI

VHI Free Stretching

	VHI Free Stretching Support

	This document has common problems and solutions for the VHI Free Stretching program. If you do not find an answer to your problem or question here, you can email support at support@vhikits.com or call VHI at 1-800-356-0709.

	Download Instructions and Help

	Go to the VHI Free Stretching Exercise Software download page. Fill out the download form, and check the boxes saying that you agree to VHI's conditions of use for this software. Click the Download button. The download dialog should appear, if it does not, click the link on the new page that loaded. You are asked to either save or open the file. Click Open. The VHI Free Stretching setup program will download and extract the setup files. A screen should open on your desktop that gives you three choices - Install or Remove, QuickStart User Guide, and Cancel. Click on the choice Install or Remove. This will start the setup program. Follow the instructions on the dialog to complete the setup. After the program has finished installing, click the VHI Free Stretching icon located on the desktop of your computer. When the program opens, it will prompt you for an activation code. Your activation code was sent to your e-mail address when you downloaded the program. Enter your activation code at the prompt, and the program will start.

	I try to login and/or create a login and nothing happens, or I receive a message saying I need to have cookies enabled.

	In order to create a login for the VHI website you need to have cookies enabled on your web browser. For more information about cookies and how VHI uses cookies view our Privacy Policy. Our website is also easier to use if you have JavaScript. To learn how to turn on cookies and JavaScript view your web browser's help file.

	Registration Help

	I haven't received my activation code.

	Your activation code was e-mailed to you immediately after you submitted the download or registration form. If you have not received your activation code it may be due to the following reasons: You may have misspelled your e-mail address. A spam blocking program installed on your e-mail client may have intercepted the e-mail. In most cases adding our e-mail address, mailings@vhikits.com, to your address book will allow the message to get through. There may have been a network error. In all these cases you can receive a new e-mail by clicking the Registration link on the activation dialog that appears when you open VHI Free Stretching and filling out the registration form again.

	I installed the VHI Free Stretching software from the CD and it worked at first but now it is asking me to register.

	In order to use the VHI Free Stretching software you must register online every six months. After you fill out the registration form, an activation code will be immediately sent to your e-mail address. When you install the software from the CD, you may use it for one week without registering. To register, click the Registration link on the Activation Dialog that appears when VHI Free Stretching opens.

	I don't have an e-mail address, how can I register?

	You must have an e-mail address in order to register and use VHI Free Stretching software. Free e-mail accounts can be obtained at sites like www.hotmail.com and www.yahoo.com.

	I have entered my activation code, but the OK button is disabled.

	Only a valid activation code will enable the OK button. Click the Registration link on the Activation Dialog to register your VHI Free Stretching software. An activation code will be e-mailed to you. Type the activation code exactly as it appears in your e-mail (including the dash) into the field labeled Activation Code. If you have correctly typed the activation code, and the code has not expired, the OK button will be enabled.

	Installation Problems

	I have a VHI Free Stretching CD. How do I install it?

	Insert the CD into your CD drive. The VHI Free Stretching installation program should automatically start. If it does not, double-click on the My Computer icon on your desktop. Right click on the icon labeled Compact Disc and select Autorun. Follow the instructions in the installation program.

	I have a VHI Free Stretching CD and the installation program will not start.

	Double-click on the My Computer icon on your desktop. Right click on the icon labeled Compact Disc and select Autorun. If this still does not work it may mean the CD got damaged; you can Download VHI Free Stretching to get a new copy of the program.

	When I run the VHI Free Stretching installation program it fails and a message box appears with the text, "Error -1607: Unable to install InstallShield Scripting Runtime."

	This is a generic error reported by the setup program, and it may be one of many problems. Look at our support topic Resolving an InstallShield 1607 Error for more information.

	Program Errors

	Some of my exercises do not print.

	Older versions of VHI Free Stretching contain a demo section of the Trainer's Exercise Toolbox. In the demo section, the blue exercises will not print.

	When I try to save a routine it says, "You are not allowed to save more than 10 saved routines. You must delete an existing routine in order to save this routine. To save an unlimited number of routines you need to upgrade to the Trainer's Exercise Toolbox."

	Older versions of VHI Free Stretching have a limit of 10 routines that you can save. If you download the most current version of VHI Free Stretching you can save as many routines as you want. PC-Kits and the Trainer's Exercise Toolbox will also allow you to save as many routines as you want, in addition to giving you a wider variety of exercises for use in your routines.